Highlights1) Listen to Understand
2) If you slip into defensive mode, notice how you feel. That’s the first step to recognizing your listening tendencies.
3) Pause – before you react.
4) Shift from defensiveness to curiosity.
5) Consider a proactive, thoughtful response – as opposed to a reactive one
DescriptionLearning how to become an Active Listener is one of the most important skills we can learn as human beings. And I believe it is the #1 skill that any good leader has to learn. Feedback is constant in our daily lives. How we welcome and address it, is what makes us who we are. It becomes a gateway for ongoing personal improvement and development.
Lesson ResourcesBook Recommendation
BURN IT IN Card
Defend - Curiosity Model
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